I am totally in agreement with checks and balances, metrics and measurable elements of any business or enterprise. Thus, I am a huge fan of "Mystery Shoppers". Going undercover or taking the role of a customer or client can bring much insight to your operations. Use this as a tool to improve processes and customer satisfaction.
The Champion Networker (Chi Chi Okezie) is a diversity and networking influencer known for her infusion of culture, history, language, arts and entertainment into her training and events.