I am totally in agreement with checks and balances, metrics and measurable elements of any business or enterprise. Thus, I am a huge fan of "Mystery Shoppers". Going undercover or taking the role of a customer or client can bring much insight to your operations. Use this as a tool to improve processes and customer satisfaction.
The Champion Networker (Chi Chi Okezie) is a networking, diversity and inclusion influencer known for infusing culture, history, language, arts and entertainment into her company's training and events.